1. About These Terms

These Terms of Service form a legal agreement between you and Perfect Kicks when you use our website, create an account, place an order or otherwise use our services.

References in these terms to “Perfect Kicks”, “we”, “us” and “our” mean the operator of the Perfect Kicks online store.

References to “you”, “your” or “customer” mean the individual who visits the website, creates an account, places an order or otherwise uses our services.

By using our website, you confirm that you have read, understood and agreed to these Terms of Service.

2. Business Information

The website is operated by:

• Business name: Perfect Kicks
• Business address: 15 Lee Road, London SW19 3HX, United Kingdom
• Email address: info@perfectkicks.co.uk
• Telephone: +44 7346 440249

Customers may contact us using the details above regarding orders, payments, deliveries, returns, complaints or these terms.

3. Eligibility to Use the Website

You must have the legal capacity to enter into a binding contract to place an order through our website.

By placing an order, you confirm that:

• You are legally permitted to enter into the purchase contract
• The information you provide is accurate and complete
• You are authorised to use the selected payment method
• You are purchasing for lawful personal or business purposes
• You will comply with these Terms of Service

If you place an order on behalf of another person or organisation, you confirm that you have authority to act on their behalf.

4. Website Access

We aim to keep the website available, secure and accurate. However, we do not guarantee that access will always be uninterrupted or error-free.

We may temporarily restrict, suspend or withdraw access for reasons including:

• Website maintenance
• Technical upgrades
• Security incidents
• System failures
• Operational changes
• Events outside our reasonable control

We may update the website, change its layout or modify available features without prior notice, provided that doing so does not remove rights that have already arisen under an accepted order.

5. Customer Accounts

Certain website features may allow or require you to create a customer account.

You are responsible for:

• Providing accurate registration information
• Keeping your account information up to date
• Keeping your password confidential
• Preventing unauthorised access to your account
• Contacting us if you suspect unauthorised use

You must not share your login details with another person or use another customer’s account without permission.

We may suspend or close an account where we reasonably believe that it is being used fraudulently, unlawfully or in breach of these terms.

6. Product Information

We take reasonable care to display accurate product descriptions, photographs, specifications, colours, sizes, materials and prices.

Product images are provided for illustration. The appearance of colour may vary depending on:

• Screen settings
• Device type
• Lighting conditions
• Photography
• Normal manufacturing variation

Minor variations that do not materially affect the product’s quality, function or description may occur.

Nothing in this section limits your legal rights where goods are not as described, are faulty, are not of satisfactory quality or are not fit for purpose.

7. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it. A product may become unavailable before checkout is completed or before an order is accepted.

If a product becomes unavailable after payment, we may:

• Contact you with an estimated availability date
• Offer a suitable alternative with your agreement
• Cancel the unavailable item
• Issue an appropriate refund

We will not substitute a materially different product without your agreement.

8. Prices

Unless stated otherwise, prices displayed on our website are in British Pounds Sterling (GBP).

The total amount payable will be shown during checkout before you submit the order.

The total may include:

• The product price
• Applicable taxes
• Delivery charges, where applicable
• Discounts or promotional reductions
• Any other charge clearly disclosed before payment

We may change prices at any time, but price changes will not normally affect an order that has already been accepted.

9. Pricing and Listing Errors

Despite reasonable care, a product may occasionally be listed with an incorrect price, description, discount, stock status or specification.

If we identify a material error before accepting or dispatching your order, we may contact you to:

• Confirm whether you wish to proceed using the correct information
• Offer an appropriate alternative
• Cancel the affected item or order

If an order is cancelled after payment has been collected, the relevant amount will be refunded to the original payment method.

We will not rely on a pricing-error clause in a manner that unfairly removes consumer rights or avoids an order that has already formed where we are legally required to honour it.

10. Placing an Order

To place an order, you must follow the checkout process and provide the requested information.

Before submitting the order, you should check:

• The selected product
• Size and colour
• Quantity
• Billing details
• Delivery details
• Payment method
• Total price

Selecting the final order or payment button submits an offer to purchase the goods shown in your order.

11. Order Acknowledgement and Acceptance

After you place an order, we may send an automated acknowledgement confirming that we have received it.

An automated acknowledgement does not always mean that the order has been accepted.

A binding sales contract will normally arise when we:

• Send an express order-acceptance notice
• Confirm that the order has been dispatched
• Otherwise clearly accept the order

Each dispatched product may form a separate contract where an order is fulfilled in multiple shipments.

12. Reasons We May Decline or Cancel an Order

We may decline or cancel an order before dispatch where reasonably necessary, including where:

• The product is unavailable
• Payment is declined or cannot be verified
• The delivery address is incomplete or unsupported
• A material pricing or product-information error occurred
• Fraudulent or unauthorised activity is suspected
• Order limits have been exceeded
• The order appears intended for unauthorised resale
• We cannot lawfully supply the product
• Fulfilment is prevented by circumstances outside our control

Where an order is cancelled after payment, we will issue the appropriate refund to the original payment method.

13. Payment

Payment must be made using a payment method displayed and accepted at checkout.

Depending on availability, payment methods may include:

• Visa
• Mastercard
• American Express
• Maestro
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods shown at checkout

You confirm that you are authorised to use the selected payment method.

Payments may be subject to authorisation, security checks, fraud screening and verification by the payment provider.

Further details are contained in our Payment Policy.

14. Payment Security and Fraud Checks

Orders may be reviewed using automated or manual fraud-prevention controls.

We may request additional information where reasonably necessary to verify:

• The purchaser’s identity
• The payment method
• The billing address
• The delivery address
• The legitimacy of the transaction

We may delay or decline an order where verification cannot be completed or where there is a reasonable risk of fraud or unauthorised payment.

15. Delivery Area

We currently deliver to addresses supported by the delivery options shown at checkout.

We may be unable to deliver to:

• Certain remote locations
• Restricted or sanctioned destinations
• Incorrect or incomplete addresses
• Addresses not supported by our carriers

The availability of a checkout delivery option does not override any legal or carrier restriction.

16. Processing and Delivery Times

Our normal order handling time is 1 to 3 business days.

Our estimated shipping or transit time is 7 to 10 business days, unless a different estimate is displayed at checkout or on the relevant product page.

Delivery estimates begin after processing and are not guaranteed delivery appointments.

Business days generally exclude Saturdays, Sundays and public holidays.

Additional information is available in our Shipping Policy.

17. Delivery Delays

Delivery may be affected by circumstances including:

• Carrier disruption
• Severe weather
• Public holidays
• High seasonal demand
• Transport or customs delays
• Incorrect address information
• Failed delivery attempts
• Events outside our reasonable control

We will take reasonable steps to provide updates and resolve significant delays.

Nothing in this section limits any right you may have where goods are not delivered within an agreed or legally required timeframe.

18. Delivery Responsibility

You are responsible for providing an accurate and complete delivery address.

You should contact us immediately if an address error is identified. We cannot guarantee that details can be changed after processing or dispatch has begun.

Depending on the carrier and delivery instructions, a parcel may be:

• Delivered to the stated address
• Left in an authorised safe place
• Delivered to a neighbour
• Redirected to a collection point
• Returned after unsuccessful delivery attempts

We remain responsible for the goods until delivery is completed in accordance with applicable consumer law.

19. Risk and Ownership

Risk of accidental loss or damage generally passes to you when the goods are delivered to you or to a person identified by you to receive them.

Ownership of the goods will pass once:

• Full payment has been received; and
• The goods have been delivered,

unless applicable law provides otherwise.

20. Checking Your Delivery

You should inspect your parcel and products reasonably promptly after delivery.

Contact us as soon as possible if:

• The parcel is visibly damaged
• The wrong product was delivered
• An item is missing
• The supplied size or colour is incorrect
• The product is faulty
• The product is materially different from its description

We may ask for photographs of the product, packaging, shipping label or damage to help us investigate.

21. Cancellation Before Dispatch

Contact us as soon as possible if you wish to cancel an order before it is dispatched.

We will make reasonable efforts to stop processing, but cancellation cannot be guaranteed once packing or carrier collection has begun.

If the order has already been dispatched, you may need to receive it and use the return process described in our Return and Refund Policy.

22. Online Cancellation Rights

Customers purchasing eligible goods online generally have the right to notify us that they wish to cancel within 14 calendar days after the day of delivery.

After notifying us, the goods must normally be returned within the applicable return period described in our Return and Refund Policy.

Some legally recognised exclusions may apply, including to certain personalised or sealed hygiene-sensitive products.

Full cancellation procedures, return conditions and refund information are set out in our Return and Refund Policy.

23. Returns and Exchanges

Eligible products may be returned or exchanged in accordance with our Return and Refund Policy.

Returned products should normally be:

• Unused beyond reasonable inspection
• Unworn outdoors
• Returned with supplied tags and accessories
• Securely packaged
• Sent to the approved return location

Size exchanges are subject to product condition and stock availability.

Where permitted by law, a deduction may be made where handling beyond what was reasonably necessary has reduced the product’s value.

24. Faulty or Misdescribed Goods

Goods supplied by Perfect Kicks must meet applicable legal standards, including being:

• Of satisfactory quality
• Fit for purpose
• As described

Where goods do not meet those standards, you may be entitled to a repair, replacement, refund, price reduction or another statutory remedy depending on the circumstances.

Nothing in these terms excludes or restricts those rights. UK law requires sellers to provide appropriate remedies for goods that are faulty, misdescribed or not fit for purpose. :contentReference[oaicite:1]{index=1}

25. Refunds

Approved refunds will normally be processed within 7 business days after the return has been received, inspected and approved.

This is our internal processing target. Refunds will always be completed within any maximum period required under applicable consumer law.

Refunds will normally be issued to the original payment method.

A bank, card issuer or payment provider may require additional time to show the refunded amount after it has been issued.

26. Promotions and Discount Codes

Promotional offers and discount codes are subject to any specific terms displayed with the promotion.

Unless otherwise stated:

• A code must be entered before checkout is completed
• Only one code may be used per order
• A code cannot be exchanged for cash
• A code cannot normally be added after an order is placed
• A promotion may have an expiry date
• Some products may be excluded

We may withdraw or amend a promotion before an order is placed, but will not do so in a way that unfairly removes an offer already incorporated into an accepted contract.

27. Gift Cards and Store Credit

Where gift cards or store credit are offered, separate conditions may apply.

Gift cards and store credit:

• Must be used before any stated expiry date
• Cannot normally be exchanged for cash
• Must not be obtained or used fraudulently
• May be subject to verification

These conditions do not affect any statutory refund right requiring repayment to the original payment method.

28. Product Reviews and Customer Content

You may be able to submit reviews, comments, photographs or other content.

Content submitted must:

• Be honest and based on genuine experience
• Be relevant to the product or service
• Not contain unlawful, threatening or abusive material
• Not infringe another person’s rights
• Not include private payment or address information
• Not contain malicious code or misleading links

You retain ownership of content you submit, but grant Perfect Kicks a non-exclusive, royalty-free licence to display, reproduce and use it for website operation and reasonable marketing purposes, subject to applicable law and our Privacy Policy.

We may moderate or remove content that breaches these terms, while not suppressing genuine reviews merely because they are critical.

29. Intellectual Property Rights

The website and its contents are owned by, licensed to or lawfully used by Perfect Kicks.

Protected content may include:

• Brand names
• Logos
• Product photographs
• Graphics
• Website designs
• Written descriptions
• Videos
• Software
• Page layouts

You may view and use the website for personal, lawful shopping purposes.

You must not copy, reproduce, republish, distribute, sell, alter, scrape or commercially exploit website content without prior written permission, except where the law permits otherwise.

30. Trademarks

Perfect Kicks names, logos and branding may be protected as trademarks, trade names or other intellectual property.

Third-party brand names and marks belong to their respective owners. Their appearance on the website does not grant you permission to use them.

31. Prohibited Uses

You must not use the website to:

• Break any applicable law or regulation
• Commit fraud or facilitate unauthorised payment
• Impersonate another person
• Submit false or misleading information
• Introduce malware, viruses or harmful code
• Attempt unauthorised access to systems or accounts
• Interfere with website security or performance
• Harvest customer or business data
• Conduct unauthorised automated scraping
• Place orders using stolen payment information
• Abuse our return, refund or promotional systems
• Infringe intellectual property or privacy rights

We may restrict access, cancel affected orders or take other reasonable action where these rules are breached.

32. Fraudulent and Abusive Activity

We may investigate activity that reasonably appears fraudulent, dishonest or abusive.

This may include:

• Use of stolen payment details
• False delivery or non-receipt claims
• Returning a different product
• Repeated unsupported damage claims
• Manipulation of promotions
• Unauthorised resale activity
• Threats or abuse directed at staff or service providers

We may preserve and disclose relevant information where reasonably necessary to protect legal rights, prevent fraud or comply with a lawful request.

33. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

• Payment providers
• Delivery companies
• Social media platforms
• Analytics providers
• Advertising services
• Customer-support tools

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites that we do not operate or control.

34. Privacy and Cookies

Personal information is processed in accordance with our Privacy Policy.

Our website may use cookies and similar technologies for:

• Shopping basket functions
• Secure checkout
• Account sessions
• Fraud prevention
• Analytics
• Website preferences
• Advertising, where permitted

Further information is available through our Privacy Policy and cookie preference controls.

35. Disclaimer of Website Information

We take reasonable care to keep website information accurate and current.

General information, styling suggestions, product-care guidance and similar content are provided for informational purposes and are not professional advice.

Nothing in this clause limits responsibility for inaccurate product descriptions or other obligations that apply under consumer law.

36. Our Responsibility to Consumers

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

A loss is foreseeable if it was an obvious consequence of the breach or if both parties knew it might occur when the contract was formed.

Products sold through the consumer store are supplied for normal personal and domestic use unless otherwise agreed.

We are not normally responsible for unforeseeable losses or business losses arising from a consumer purchase, including loss of profit, revenue or business opportunity.

37. Liability That Is Not Excluded

Nothing in these terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Faulty or misdescribed goods where rights cannot be excluded
• Breach of mandatory statutory consumer rights
• Any other liability that cannot legally be limited

UK consumer terms cannot lawfully remove responsibility for matters such as death or injury caused by negligence, faulty goods, or goods that are not as described. :contentReference[oaicite:2]{index=2}

38. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control where the law permits.

Such circumstances may include:

• Natural disasters
• Severe weather
• Fire or flood
• Transport disruption
• Industrial disputes
• Government restrictions
• Public-health emergencies
• Telecommunications or utility failure
• Carrier network disruption
• Cyberattacks despite reasonable safeguards

We will take reasonable steps to reduce the effect of such events and keep affected customers informed.

Where a delay becomes substantial, you may have a right to cancel and receive an appropriate refund.

39. Complaints

Contact us if you are dissatisfied with a product, order or service.

Please provide:

• Your full name
• Your order number
• A clear description of the issue
• Relevant photographs or documents
• The resolution you are requesting

We will review the complaint and aim to respond within a reasonable period.

Contacting us does not prevent you from seeking independent consumer advice or using any remedy available under applicable law.

40. Electronic Communications

When you place an order, create an account or contact us, we may communicate with you electronically.

Service communications may include:

• Order confirmations
• Payment notices
• Dispatch and tracking updates
• Delivery information
• Return and refund updates
• Account-security messages
• Changes affecting an active order

These transactional messages are separate from marketing communications.

41. Marketing Communications

We may send marketing messages where you have consented or where another lawful basis permits us to do so.

You may unsubscribe using the link in a marketing email or by contacting us.

Unsubscribing from marketing will not prevent necessary order, payment, delivery, return or account-security communications.

42. Assignment and Transfer

We may transfer our rights and obligations under a contract to another organisation where this does not reduce your legal rights.

We will provide notice where a transfer materially affects you.

You may transfer your rights under these terms only where the law allows or where we agree in writing.

43. No Third-Party Rights

Unless expressly stated otherwise, the contract is between you and Perfect Kicks.

No other person has the right to enforce these terms, except where applicable law provides otherwise.

44. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

45. Delay in Enforcing These Terms

If we do not immediately enforce a right or remedy, this does not mean that we have waived it.

A delay in acting will not prevent us from enforcing the relevant right later, subject to applicable law.

46. Entire Agreement

These Terms of Service, together with the policies referred to in them, form the agreement governing your use of the website and purchases from Perfect Kicks.

For consumer purchases, this clause does not exclude statements or information that legally form part of the contract, including relevant product descriptions and pre-contract information.

47. Governing Law

These terms and contracts formed through our website are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also benefit from mandatory local consumer protections and may be entitled to bring proceedings in your local courts.

Nothing in this section removes rights provided by mandatory law in the part of the United Kingdom where you live.

48. Changes to These Terms

We may update these Terms of Service to reflect changes in:

• Our website or services
• Our business operations
• Payment or delivery arrangements
• Security requirements
• Applicable law or regulatory guidance

Updated terms will be published on the website.

Changes will not normally alter the terms of an order already accepted unless required by law or agreed with the customer.

Consumer contract terms must be fair and transparent; unfair terms are not binding on consumers. :contentReference[oaicite:3]{index=3}

49. Policies Incorporated Into These Terms

The following policies form part of these Terms of Service where relevant:

• Shipping Policy
• Return and Refund Policy
• Privacy Policy
• Payment Policy
• Cookie Policy or cookie preferences

If a conflict arises, mandatory consumer law will take priority. Otherwise, the more specific policy will apply to the subject it covers.