1. Purpose of this Policy

This policy explains how customers may cancel an order placed through the Perfect Kicks website.

It should be read together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy and Terms of Service.

2. Cancelling Before Dispatch

Customers may request cancellation at any time before an order has been dispatched.

Because our fulfilment team begins processing orders shortly after they are received, cancellation requests should be submitted as soon as possible.

Although we will make every reasonable effort to stop processing, we cannot guarantee cancellation once packing or shipment preparation has begun.

3. How to Request a Cancellation

To request cancellation, please contact our customer support team immediately.

Please include:

• Your full name
• Your order number
• The email address used for the purchase
• Your cancellation request

Providing complete information helps us locate your order more quickly.

4. If Your Order Has Already Been Dispatched

Once an order has been handed to the shipping carrier, it generally cannot be cancelled before delivery.

If dispatch has already occurred, you may still have statutory cancellation rights for eligible online purchases.

After receiving your order, please follow the procedure described in our Return & Refund Policy.

5. Statutory Cancellation Rights

Customers purchasing eligible products online generally have the legal right to cancel their purchase within 14 calendar days after receiving the goods.

To exercise this right, customers must notify Perfect Kicks before the cancellation period expires.

Returned goods should be sent back in accordance with our Return & Refund Policy.

6. Orders That Cannot Be Cancelled Before Dispatch

Cancellation requests may not be possible where:

• The parcel has already been dispatched.
• The order has already been collected by the courier.
• The goods have entered the delivery network.
• The order contains personalised or custom-made products.
• Cancellation is restricted by applicable law.

7. Refunds Following Cancellation

Where a cancellation request is successfully processed before dispatch, any payment received will normally be refunded to the original payment method.

Approved refunds are normally processed within 7 business days.

Your payment provider may require additional processing time before the funds appear in your account.

8. Refused Deliveries

Refusing delivery does not automatically cancel your order.

Customers should contact Perfect Kicks directly if they wish to cancel an order.

If a refused parcel is returned to us, we will review the order and process any eligible refund in accordance with our Return & Refund Policy.

9. Incorrect Shipping Information

Customers are responsible for providing accurate billing and delivery information.

Perfect Kicks cannot guarantee that address changes can be made once order processing has started.

10. Fraud Prevention

Perfect Kicks reserves the right to cancel or refuse any order where fraud, unauthorised payment activity or suspicious behaviour is reasonably suspected.

Additional verification may be requested before an order is accepted.

11. Cancellation Summary

12. Changes to This Policy

Perfect Kicks may update this Order Cancellation Policy from time to time to reflect operational changes or legal requirements.

The latest version will always be published on our website.