1. Order Processing

Orders placed through the Perfect Kicks website are normally prepared for dispatch within 1–3 business days. Processing includes payment verification, order confirmation, product preparation, packaging and transfer to the selected delivery carrier.

Business days are Monday to Friday and exclude Saturdays, Sundays, public holidays and bank holidays in the United Kingdom.

2. Order Cut-Off Time

Our daily order cut-off time is 8:00 PM UK local time, based on the time observed in London and Edinburgh.

• Orders placed before 8:00 PM may begin processing on the same business day.
• Orders placed after 8:00 PM will normally begin processing on the next business day.
• Orders placed on weekends or UK public holidays will begin processing on the next available business day.

UK local time may observe Greenwich Mean Time or British Summer Time depending on the season.

3. Estimated Delivery Time

Once dispatched, the estimated shipping time is 7–10 business days. When the processing and shipping periods are combined, most orders are expected to arrive within approximately 8–13 business days from the date the order is placed.

These delivery periods are estimates rather than guaranteed delivery dates. Actual delivery may be affected by the destination, carrier network, weather, public holidays, customs procedures, transportation disruptions or circumstances outside our reasonable control.

4. Delivery Carriers

Depending on the delivery location, parcel size and available service, Perfect Kicks may ship orders using one of the following delivery companies:

• FedEx
• Royal Mail
• DHL

The carrier assigned to an order is selected based on operational availability and the most suitable delivery service. Customers cannot always select a specific carrier at checkout.

In some areas, the main carrier may transfer the parcel to an approved local delivery partner for final delivery.

5. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation to the email address provided during checkout. Where available, this confirmation will include a tracking number or tracking link.

Tracking information may take up to 24–48 hours to become active after the shipping confirmation has been issued. This does not necessarily mean that the parcel has not been dispatched.

Customers are responsible for providing a valid and accessible email address and are encouraged to check spam or junk folders for order and shipping notifications.

6. Delivery Address Requirements

Customers must provide a complete and accurate delivery address when placing an order. This should include:

• The recipient’s full name
• House number or building name
• Street name
• Apartment, flat or unit number, where applicable
• Town or city
• County, where required
• Correct postcode
• Country
• A valid telephone number

Perfect Kicks is not responsible for delays, failed deliveries or additional charges caused by incomplete or incorrect address information supplied by the customer.

Address Changes

Contact us as soon as possible if you need to correct your delivery address. We may be able to update it before processing or dispatch, but changes cannot be guaranteed after an order has entered fulfilment or has been handed to the carrier.

7. Delivery Attempts

The carrier may attempt delivery at the address supplied during checkout. If nobody is available, the carrier may:

• Attempt delivery again on another day
• Leave the parcel in a designated safe place
• Deliver it to a neighbour, where permitted
• Take it to a local collection point or depot
• Provide instructions for rearranging delivery

Customers should follow the carrier’s tracking updates and delivery instructions. Failure to collect a parcel or arrange redelivery may result in the shipment being returned to us.

8. Delivery Delays

Although we work with established shipping providers, delays may occasionally occur due to circumstances outside our direct control, including:

• Severe weather or natural events
• Carrier network congestion
• Seasonal demand or promotional periods
• Public holidays and bank holidays
• Incorrect or incomplete delivery details
• Transport disruption or industrial action
• Security or customs inspections
• Remote-area delivery limitations

If your tracking has not updated for several business days or your parcel has not arrived after the estimated delivery period, please contact our customer support team. We will review the available tracking information and, where appropriate, raise an enquiry with the carrier.

9. Lost or Missing Parcels

If you believe your parcel has been lost, please first check:

• The carrier’s latest tracking information
• Any designated safe location around the delivery property
• Whether a neighbour or building reception accepted the parcel
• Any collection card, email or text message issued by the carrier

If the parcel still cannot be located, contact Perfect Kicks with your order number and delivery details. We may need to open an investigation with the carrier before offering an appropriate resolution.

Carrier investigations can take several business days to complete. We appreciate your cooperation while the delivery record is reviewed.

10. Damaged Parcels

If a parcel arrives visibly damaged, please photograph the outer packaging before opening it. You should also keep the original packaging and take clear photographs of the affected product.

Contact us promptly and provide:

• Your order number
• A description of the issue
• Photographs of the parcel and product
• A photograph of the shipping label

These details help us assess the issue and communicate with the delivery company when necessary.

11. Incorrect or Incomplete Orders

Please inspect your order as soon as it arrives. If you receive an incorrect item or believe an item is missing, contact us promptly with your order number and clear photographs of the items and parcel contents.

We will review your request and provide suitable instructions based on the circumstances.

12. Parcels Returned to Sender

A shipment may be returned to Perfect Kicks when:

• The address is incomplete or incorrect
• The recipient refuses delivery
• The parcel is not collected from a collection point
• The carrier cannot access the delivery location
• Repeated delivery attempts are unsuccessful

If a parcel is returned to us, we will contact you after it has been received and inspected. Any available reshipment or refund will be handled according to the circumstances and our Return and Refund Policy. Additional delivery charges may apply when a return was caused by incorrect customer-provided information or failure to collect the shipment.

13. Multiple-Parcel Deliveries

Some orders may be shipped in more than one parcel because of product availability, package size or fulfilment arrangements. Parcels belonging to the same order may arrive on different dates and may have separate tracking numbers.

Receiving one parcel does not necessarily mean that the remaining items are missing. Please review all shipping confirmation emails and tracking information before contacting customer support.

14. Public Holidays and Peak Periods

Processing and delivery may take longer during UK bank holidays, Christmas, Black Friday, promotional events and other periods of unusually high demand.

We recommend placing time-sensitive orders early, as estimated delivery dates cannot be guaranteed during peak periods.

15. Customer Responsibilities

Customers are responsible for:

• Providing complete and accurate contact and delivery information
• Monitoring tracking updates after dispatch
• Ensuring someone can receive the parcel where necessary
• Following collection or redelivery instructions from the carrier
• Contacting us promptly if a delivery problem occurs

16. Changes to This Shipping Policy

Perfect Kicks may update this Shipping Policy when our delivery services, carrier arrangements or operational procedures change. The latest version published on our website will apply to new orders.