Perfect Kicks is a UK-based online store offering a curated range of bags, backpacks, crossbody bags, messenger bags, totes, duffels and other everyday carry products.

We aim to provide clear product information, secure checkout, reliable customer support and transparent delivery and return policies.

Our business address is:

Perfect Kicks

2nd Floor South, One Castle Park, Tower Hill, Bristol, United Kingdom, BS2 0JA

You can contact us using the following details:

Email: info@perfectkicks.co.uk

Telephone: +44 7346 440249

When contacting us about an order, include your order number to help us respond more quickly.

An account may not always be required. Where guest checkout is available, you can place an order by entering your billing, delivery and payment information during checkout.

Creating an account may make it easier to review previous orders, save delivery details and manage your preferences.

We take reasonable care to display product images, colours, sizes and features accurately.

Colours may appear slightly different because of screen settings, device type, lighting and normal production variation. Product descriptions and specifications should be reviewed before ordering.

1. Select the product you wish to purchase.
2. Choose any available colour, size or variation.
3. Add the product to your basket.
4. Review your basket carefully.
5. Enter your billing and delivery information.
6. Select an available payment method.
7. Review the total and submit your order.

You should check your product selection, quantity, address and contact information before completing payment.

After you place an order successfully, you should receive an order confirmation email at the address entered during checkout.

Please check your spam or junk folder if the message does not appear in your inbox.

Please first:

• Check your spam or junk folder
• Confirm that the payment was completed
• Check whether the correct email address was entered
• Wait a short time in case of a temporary email delay

If you still cannot find the confirmation, contact us with your full name, payment date and delivery postcode.

Contact us as soon as possible if you need to change a product, quantity, colour, size or delivery address.

We will try to help, but changes cannot be guaranteed once order processing, packing or dispatch preparation has started.

If the order has already been dispatched, you may need to receive it and follow the relevant return or exchange procedure.

We may not be able to add products to an order after checkout has been completed.

You may need to place a separate order. Separate orders may be processed and shipped independently.

An order may be cancelled where:

• The selected product is unavailable
• Payment could not be authorised
• The delivery information is incomplete
• A material pricing or listing error occurred
• Fraudulent or unauthorised activity is suspected
• The order cannot be fulfilled for legal or operational reasons

If payment was collected for a cancelled order, an appropriate refund will be issued to the original payment method.

You may enter the recipient’s delivery address during checkout, provided that the address is complete and accurate.

Billing and payment information should still match the authorised payment method. Gift wrapping or gift messages are available only where specifically shown during checkout.

Available payment methods are shown during checkout and may include major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay and other supported payment services.

Payment method availability may vary depending on your device, location and the payment provider.

Prices are displayed and charged in British Pounds Sterling (GBP), unless another currency is clearly shown.

Your bank may apply currency conversion or international payment fees if your payment account uses another currency.

Our website uses secure encrypted connections, and payments are handled through recognised third-party payment providers.

Perfect Kicks does not normally receive or store your complete card number or card security code where payment is processed directly by the payment provider.

A payment may be declined because of:

• Incorrect payment details
• Insufficient funds
• An expired card
• Bank security checks
• A billing address mismatch
• Payment provider restrictions
• Fraud-prevention screening

Confirm your details, contact your payment provider or try another available payment method.

Your selected payment method may be authorised or charged when you submit the order, depending on the payment provider and checkout method.

An order will not normally proceed until payment has been successfully authorised.

Unless a promotion specifically states otherwise, only one discount code may be used per order.

Discount codes must normally be entered before checkout is completed and cannot usually be added afterwards.

Orders are normally processed within 1 to 3 business days.

Processing includes payment verification, order checks, packing and preparation for carrier collection.

Business days exclude Saturdays, Sundays and public holidays.

Estimated shipping time is normally 7 to 10 business days after order processing.

Delivery estimates are not guaranteed appointments and may be affected by carrier delays, weather, public holidays, high order volumes or incorrect delivery information.

Our normal order cut-off time is 8:00 PM UK time.

Orders placed after the cut-off may begin processing on the next business day.

Orders may be delivered using trusted carriers such as:

• Royal Mail
• DHL
• FedEx
• Another suitable approved delivery partner

The carrier may depend on your location, parcel size and fulfilment arrangement.

Where tracking is available, a tracking link or tracking number will normally be sent by email after dispatch.

Tracking may take some time to become active after the carrier first receives the parcel.

Tracking may not update immediately because:

• The label has been created but the first scan is pending
• The parcel is moving between carrier facilities
• The carrier’s tracking system is delayed
• A weekend or public holiday is affecting scans

Please allow a reasonable period for the next update. Contact us if there has been no progress for an unusual length of time.

Contact us immediately if you entered an incorrect address.

We may be able to update the address before processing or dispatch, but changes cannot be guaranteed once the parcel has entered the delivery network.

Customers are responsible for entering a complete and accurate delivery address.

If a parcel is delayed, misdelivered or returned because of inaccurate information, additional shipping costs may apply before it can be resent.

Check the latest tracking information and look for any carrier delivery notices.

If the estimated delivery period has passed without a meaningful update, contact us with your order number so we can investigate.

Contact us with your order number and tracking details.

We may contact the carrier, review delivery scans and request additional information before confirming the appropriate resolution.

Depending on the carrier, the parcel may be:

• Left in an authorised safe place
• Delivered to a neighbour
• Redirected to a collection point
• Scheduled for another delivery attempt

Review the carrier’s tracking page and delivery instructions for the latest information.

You may request cancellation before dispatch by contacting us as soon as possible.

We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed after processing, packing or carrier collection has started.

Email info@perfectkicks.co.uk and include:

• Your full name
• Your order number
• The email address used at checkout
• A clear request to cancel the order

Once a parcel has been dispatched, it may no longer be possible to stop it before delivery.

You may still be able to exercise your cancellation and return rights for eligible online purchases after receiving the order.

No. Refusing delivery does not automatically complete a valid cancellation request.

You should contact us directly. Any refund will be reviewed after the parcel has returned and in accordance with our cancellation and return policies.

Where cancellation is successfully completed and a refund is approved, we normally process it within 7 business days.

Your bank or payment provider may need additional time to display the refund.

Eligible online purchases may be cancelled within 14 calendar days after delivery.

After notifying us, the goods should be returned within the applicable return period described in our Return and Refund Policy.

1. Contact us before sending the product.
2. Provide your full name and order number.
3. State which item you wish to return.
4. Explain whether it is unwanted, faulty, damaged or incorrect.
5. Wait for our approved return instructions.
6. Package the item securely and retain proof of postage.

Do not send a product without first receiving the correct return instructions.

Returned products should normally be:

• Unused beyond reasonable inspection
• Clean and free from marks, stains and odours
• Returned with tags, straps and accessories
• Placed in the original packaging where reasonably possible
• Securely packaged for return transit

A lawful refund deduction may apply where excessive handling has reduced the value of the product.

Eligible exchanges may be available for an alternative size, incorrect product or faulty item.

Exchanges depend on the condition of the returned item and stock availability.

For an eligible cancellation or customer-selected size exchange, the customer normally pays the direct return shipping cost.

If Perfect Kicks supplied a faulty, damaged or incorrect item, we will normally cover reasonable approved return costs.

Yes. We strongly recommend using a tracked service and keeping proof of postage until the return and refund are complete.

Customer-arranged returns remain the customer’s responsibility until they reach the approved return destination.

Sale products remain subject to applicable statutory consumer rights.

Any approved refund will be based on the amount actually paid after discounts.

Certain products may be excluded where permitted by law, including clearly personalised goods or sealed hygiene-sensitive products after the seal has been broken.

These exclusions do not remove your rights where a product is faulty, damaged or misdescribed.

Once an eligible return has been received, inspected and approved, we normally process the refund within 7 business days.

This is our internal processing target. Refunds will also be handled within any applicable legal deadline.

Refunds are normally issued to the original payment method used at checkout.

For security and payment-processing reasons, we cannot normally send a refund to a different card or account.

After we issue a refund, your bank or payment provider may need additional time to display it.

Please:

1. Check the original payment account.
2. Contact your card issuer or bank.
3. Ask whether a pending refund is being processed.
4. Contact us if your provider confirms that no refund exists.

Where an entire eligible online order is validly cancelled, the cost of the least expensive standard delivery option may be refunded where required by law.

Extra charges for express or premium delivery may not be refundable beyond the standard delivery amount.

Where legally permitted, a refund may be reduced if handling beyond reasonable inspection has reduced the value of the product.

This may include signs of wear, stains, missing parts, damage, strong odours or inadequate return packaging.

Contact us as soon as possible and include:

• Your full name
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label

Keep the product and packaging while we investigate.

Contact us before using or returning the item. Provide your order number and photographs showing what was received.

Where Perfect Kicks supplied an incorrect product, we will arrange an appropriate remedy and cover reasonable approved return costs.

First check whether your order was split into multiple parcels.

If no additional parcel is expected, contact us with photographs of the packaging, shipping label and all products received.

Depending on the circumstances and your statutory rights, an appropriate remedy may include:

• A replacement
• A repair
• A full refund
• A partial refund or price reduction
• Another remedy required by applicable consumer law

Normal wear and tear is not normally treated as a manufacturing fault.

Damage caused by misuse, overloading, improper cleaning, accidental damage, unauthorised repair or failure to follow care instructions may not qualify as a product fault.

Review the product description, measurements, materials, storage capacity, strap design and intended use before purchasing.

Product measurements should be compared with an item you already own where possible.

Measurements are provided as accurately as reasonably possible, but small differences may occur because of manufacturing methods, materials and manual measurement.

General care recommendations include:

• Follow any product-specific care instructions
• Use a soft, slightly damp cloth for light surface cleaning
• Avoid harsh chemicals and bleach
• Do not machine wash unless specifically permitted
• Avoid prolonged exposure to direct heat
• Allow the product to dry naturally
• Store it in a cool, dry place
• Avoid overloading beyond a reasonable capacity

Unless a product is specifically described as waterproof, it should not be assumed to provide complete protection from water.

Some materials may offer limited water resistance, but prolonged exposure to heavy rain or submersion may cause damage.

Check the internal dimensions and any laptop-compartment measurements shown on the product page.

Laptop sizes can vary even when the screen measurement is the same, so compare your device’s full width, height and depth with the bag’s stated dimensions.

Personal information may be used to process payments, fulfil orders, arrange delivery, provide customer support, prevent fraud and comply with legal obligations.

Further information is provided in our Privacy Policy.

Perfect Kicks does not sell customer personal information as an independent product.

Necessary information may be shared with service providers such as payment processors, delivery companies and website providers for legitimate business purposes.

Select the unsubscribe link in a marketing email or contact us at info@perfectkicks.co.uk .

You may still receive essential messages about orders, payments, delivery, returns or account security.

You may have rights to request access, correction, restriction, deletion or portability of your personal information, depending on the circumstances.

Contact us with your full name, account email and a clear description of your request. We may ask for information to verify your identity.

Email our support team and include:

• Your full name
• Your order number
• A clear explanation of the issue
• Relevant photographs or documents
• The outcome you are requesting

We will review the matter and aim to provide a fair response within a reasonable period.

To help us respond efficiently, include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of your request
• Photographs where the matter concerns damage or an incorrect item

Do not send complete card numbers, card security codes or account passwords.

For an order, payment or refund concern, please contact us first so we can investigate and try to resolve the matter.

You remain free to contact your payment provider or seek independent advice where appropriate.